Description:
Health Care Environment and Culture
Culture
Dynamic and constantly changing
Influences its members and is influenced by its members
Creating a Healing Environment
Experience heavily influenced by the physical environment
Environmental investments
Planned, designed, and structured: Can help create a healing environment
Culture of Customer Service
Satisfaction
Manner in which staff deal with illness as opposed to the disease
Judge clinical quality on basis of actions and interactions
Areas of Concern to the Patients
How well staff work together
Overall cheerfulness of the hospital
Response to concerns/complaints made during the stay
Enhancing Patient Experience
Moments of truth in the hospital
Paperwork requirements
Patient satisfaction culture
Empowered staff
Well-trained staff
Health Care IS
Information system (IS)
Must be effectively designed and implemented
Selection of medical record IS
Reading Assignments:
Fottler: Chapters 4-5
Go To Learning Materials
ints Possible: 80
Deliverable Length: See assignment details
Description:
The Discussion Board (DB) is part of the core of online learning. Classroom discussion in an online environment requires the active participation of students and the instructor to create robust interaction and dialogue. Every student is expected to create an original response to the open-ended DB question as well as engage in dialogue by responding to posts created by others throughout the week. At the end of each unit, DB participation will be assessed based on both level of engagement and the quality of the contribution to the discussion.
At a minimum, each student will be expected to post an original and thoughtful response to the DB question and contribute to the weekly dialogue by responding to at least two other posts from students. The first contribution must be posted before midnight (Central Time) on Wednesday of each week. Two additional responses are required after Wednesday of each week. Students are highly encouraged to engage on the Discussion Board early and often, as that is the primary way the university tracks class attendance and participation.
The purpose of the Discussion Board is to allow students to learn through sharing ideas and experiences as they relate to course content and the DB question. Because it is not possible to engage in two-way dialogue after a conversation has ended, no posts to the DB will be accepted after the end of each unit.
Review the Assignments for this course, accessed by clicking on the “Assignment” tab at the top of your screen, and then selecting each Unit# – Assignment, reviewing the description, type, and deliverables. Explain your proposed approach for conducting research necessary to develop quality deliverables and explain how the information gleaned will support your career development in healthcare management. Please review the approach proposed by other students, providing objective feedback on opportunities for improvement.
Your assignment will be graded in accordance with the following criteria. Click here to view the grading rubric.
In your own words, please post a response to the Discussion Board and comment on other postings. You will be graded on the quality of your postings.
For assistance with your assignment, please use your text, Web resources, and all course materials.
Objectives:
Explain the process for ensuring the number, competency, and skill mix of staff as related to the provision of needed services.
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