“Service Standards” Please respond to the following:
- Imagine you are in the planning phase of establishing a service delivery system for a five-star restaurant. Create one service quality standard for this restaurant that could also be used in other industries other than hospitality. Ensure the standard meets the “SMART” criteria. Explain your reasoning behind the service standard you create.
- Describe an experience you had in an industry other than hospitality that met your expectations. Apply a service quality standard from your experience to an area within the hospitality industry.
*****SMART goals Goals should be Specific, Measureable, Attainable, Results oriented, and Time bound.
“Planning” Please respond to the following:
- Identify a planning technique used in a non-hospitality industry that would also be valuable in the hospitality industry for planning a service delivery system. Explain your reasoning for your decision.
- A major function of planning a service delivery system is to prevent problems. Apply a beneficial prevention strategy or tool used in a non-hospitality industry to an area within the hospitality industry. Provide an explanation with your response.
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