| BUS6012 Business Operations and Systems Project: January 2016 | ||||
| Marking Guidance | Suggested Words | Max. | Dates for draft completion for formative feedback | |
| Assessment | ||||
| 1 | Outline the essential components for effective business operations management for B&M stores (B&M) in the UK. Use a soft systems methodology to evaluate the issues B&M might face if they decide to introduce facilities to enable their customers to order goods online and have them delivered to the door. Support your discussion with appropriate business operations models (i.e. operation strategy performance (priorities) model, customer value, the service gap model, four v’s profile etc.).
You should compare and contrast different models used by the sector in which B&M operates and recommend appropriate solutions for online shopping, make easier for customers to select and buy their products with fully integrated mobile applications (issues to consider centralised/decentralised inventory and delivery chain, customer value chain, cost implications, sustainability etc.). With reference to the parcel conundrum (http://www.bbc.co.uk/news/magazine-18709348) recommend how B&M should respond to this conundrum (keeping in mind the possible technological and environmental (CO2) impact). |
1500 | 35% |
Week 6 |
| 2 | For the new system you should include Root Definition, CATWOE and produce a detailed “Rich Picture” (hand drawn) to fully illustrate your answer. Your rich picture must indicate the problems well as the results.
By means of a business process plans illustrate the changes including “AS IS” and “TO BE”. Detailed explanations of both plans are required and support your discussions with relevant literature. |
500 |
25% |
Week 8 |
| 3 | Discuss how the managers would turn performance objectives into operations priorities and the resources that would be necessary for effective implementation of the new process. Using a Balanced Scorecard, discuss how the business performance can be measured post implementation (refer to the last three years of company annual reports and any other relevant data for improvement and target trends for B&M). | 1000 |
30% |
Week 10 |
| Writing style | The writing style is important. You must show a good research trail. Consult many sources and give precise references. Finally, beware of passages that look like, or lead to, plagiarism. Appendices are not treated as part of your word count. Organise your bibliography alphabetically (if you use one). |
10% |
||
| 3,000 | 100% | |||
Student Name: ………………………………………………………………………….. Student Number:……………………………………………………….
BUS6012 Business Operations and Systems January 2016 – Assessment and Feedback Strategy
Assessment will be 100% course work. All course work will be individually achieved.
Module Assessment Criteria
| Assessment Criterion | Level Descriptor | ||||
| Fail | PASS | 2.2 | 2.1 | First | |
| Demonstrating effective communication of ideas and techniques | Little or no attempt at describing issues | Basic analysis
Basic description of issue |
Reasonable attempt at analysis at causes of issues – some wider coverage | Good attempt at analysis at causes of issues – some wider coverage | An in-depth analysis of cause and effect, demonstrating breadth of research and of thought. |
| Ability to analyse a business operations problem appropriately, showing ability to offer a constructive solution. | None or little attempt at analysis – description of ‘suitable’ techniques without support | An attempt at some of the ‘more obvious’ elements that the situation describes | Recognising the ‘majority’ of issues – showing how these may be related. Some supporting examples | Recognising the ‘majority’ of issues – showing how these may be related. Supporting discussion using direct and indirect examples | Situational analysis with clear description of relationships – recognition of alternatives with clear argument in support |
| Being able to evaluate alternative solutions to the task. | ‘Leaps in logic’ when moving from analysis to solution | A basic use of a ‘methodology’ in support | A structured approach to the problem(s) and solution(s) | Explanation of why analysis methodology is appropriate – possible comparison between ideas. | Comparison between ideas where appropriate. Clear, logical argument. Critique of techniques used – benefits and pitfalls |
| Demonstrating an ability to draw upon and to use a range of information sources. | None or very poor ‘Audit Trail’ to show argument for or against offered solution(s) | Initial attempt at describing relationships between issues, analysis and theory. | Some research – and or evidence of some further reading. development of ‘theory – practice’ relationship | Good clear links between theory and practice. | Strong links between theory and practice. Clear evidence of extensive further reading – clear identification of ideas (and sources) |
Assessment will show if the student can:-
- Communicate effectively showing appropriate skills
- Analyse a business operations problem appropriately and been able to offer constructive solutions to presented issues
- Evaluate alternative solutions to the task
- Draw on and use a range of information sources.
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