1- 1- Deming believed poor quality was not the fault of the workers, but resulted from management. Do you agree? Explain why or why not. (~1-2 pages)
2- Select 2 of Deming’s 14 points, describe how the points could have improved quality in a business or volunteer organization you have been involved with. (~1 page each)
3- Discuss some of the ways leaders resolve conflict in organizations. Which of these ways have you found to be most effective? Why?
4- Why do companies that focus on their customers often develop a set of ethics that includes valuing employees? Please make your answer as substantive as possible.
5- Deming believed poor quality was not the fault of the workers, but resulted from management. Do you agree? Explain why or why not. (~1-2 pages)
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